Solution Architect (Site Reliability & Observability area) | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

As a Solution Architect, you will be the key owner of our SRE, observability and monitoring strategy. You’ll work closely with engineers and internal customer teams to automate operations, improve reliability and get maximum value from modern observability tools – including leveraging AI and AI agents. This role focuses on architectural decisions, designing integrations, and ensuring best practices.

How you will get the job done

• defining the strategic vision for site reliability engineering, observability and platform engineering and planning tactical steps for implementation
• supporting, advising, and coaching engineers in the teams
• scouting and analysing new observability features – matching them to business needs
• defining standards/best practices for automated service operations, observability framework including alerting, SLOs, and distributed tracing across digital products
• advising internal customers about the value of Site Reliability Engineering, Observability and Monitoring
• consulting internal customer teams on how to automate their service operations and leverage observability tools effectively
• leveraging AI and AI agents to modernise the service

Skills and experience you will need

• fluency in English
• ability to lead and mentor engineers, ensuring effective implementations
• good understanding of site reliability engineering (SRE), platform engineering and observability architectures
• multi-year experience working as a Solution Architect in cloud-based environments
• strong strategic thinking and vision-setting & excellent stakeholder communication and coaching abilities

Nice to have

• German language proficiency
• expertise in observability tools (architecture, governance, integrations, APM, security best practices) and automating service operations
• knowledge of distributed tracing, metrics, and telemetry collection
• experience negotiating with vendors and external service providers