Senior Application Support Specialist (eFront)

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

As a Senior Application Support Specialist, you will support smooth operations of the applications and support project activities, including the transition from transform to support processes. You moreover provide application maintenance and support services to users or to service delivery functions and contribute to the operations of a dedicated application or group of applications.

How you will get the job done

• supporting smooth application operation and development of project releases for multiple applications in your portfolio
• supporting the stable and secure maintenance of the core system Blackrock eFront  especially expert in eFront basis administration and eFront user administration
• taking over the internal product responsibility for IT products or product groups. Ensure compliance with required IT and risk controls
• supporting Product Managers as requirements lead to manage and prioritize the backlog using our agile methodology framework MR Essentials
• supporting Product Managers with controlling and monitoring external providers with regard to Incidents and Change Management of applications or application groups in the area of responsibility
• advising business departments or IT colleagues on service offerings
• collaborating in transition projects and in the further development of the service in general
• creating and maintaining procedures for existing processes and documentation around knowledge management, compliance regulations, and vulnerability remediation

Skills and experience you will need

• fluent command of Business English
• university degree in Computer Science/Business Information management or a similar field
• 5+ years of experience in delivering results in a fast-paced, global, and regulated business environment, esp. in the Asset Management context
• expert level in the Blackrock eFront application
• knowledge of cloud infrastructure
• experience with agile project methodologies and DevOps processes and tools is an asset
• planning, coordination, and organizational skills to ensure smooth application support processes and as well to assist the Product Manager or the customer directly
• flexibility and bringing a curious and creative mindset, open to new things, and able to propose innovative ideas

Nice to have

• ITIL certification or willingness to pursue one