Junior On-site Support Administrator
GdanskAbout Us
ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.
In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.
Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.
How you will get the job done
- preparing and, as local administrator, supporting the user workspace in a multiuser office building
- supporting the customer request through ticketing system (SCCD)
- preparing, installing, issuing and replacing equipment for employees (workstations, laptops, IP telephones, mobile telephones, tablets)
- diagnosing, servicing and maintaining equipment in the office, reporting to external service if necessary
- recording equipment in the SCCD system
- troubleshooting systems and software
- supporting Windows, MacOS, Android, iOS (installation, configuration, troubleshooting)
- troubleshooting network issues with the support of tools and network support team
Skills and experience you will need
- fluent Polish
- communicative English skills (spoken and written)
- secondary technical education school (computer science or related)
- knowledge of Windows, macOS, Android, iOS
- basic skills of testing, diagnosing and servicing hardware (workstations, laptops, printers)
- knowledge of network issues and tools to help solve network problems
- basic knowledge of TCP/IP, DHCP, DNS, Active Directory, GPO
- attention to detail and good problem-solving skills
- commitment, willingness to develop
- ability to work in a team
Interested in this position?
Perks & Benefits
Let's be healthy
Medical package coverage, co-financing a sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
Let's be balanced
Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
Let's be smart
We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
Let's be responsible
Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
Let's be fun
Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
Let's be diverse
Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!
Get to know us better
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