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IT System Analyst


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

As an IT System Analyst, you will be supporting the identification, analysis, and preparation of explicit and implicit stakeholder requirements and providing functional support for business applications during deployment. You will be responsible for analysing the requirements together with the German business and the responsible business analysts. In addition, you will develop test cases together with the test engineer and accompany the development status of the software.

How you will get the job done

  • supporting process of delivering IT solutions meeting Clients/Partner’s needs and expectations by delivering required, complete analytical artifacts
  • creating, maintaining, and modifying analytical documentation of project requirements
  • identifying and analysing functional and non-functional requirements
  • preparing artifacts required by the product delivery process (e.g. effort estimation, documentation, requirements refinement, SDLC process support, architectural arrangements, UX Design)
  • participating in meetings, conducting conversations/correspondence with the client to obtain the client’s expectations and requirements (e.g. workshops and project meetings, training)
  • supporting the team in maintaining the application
  • investigating causes of incidents and seeking resolution

Skills and experience you will need

  • fluency in Polish
  • excellent communication skills in written and spoken English (at least B2 level)
  • good understanding of processes and structures
  • willingness to learn and quickly adapt to changing requirements
  • experience in dealing with the implementation of business logic
  • experience in input management (scanning, imaging, OCR, barcodes)
  • experience in Intelligent Character Recognition Tools
  • knowledge of M365 products, Confluence, Enterprise Architect, Azure DevOps, Jira
  • proactive approach to identify issues and present solutions and options
  • ability to understand broad business issues
  • excellent interpersonal, communication, and organizational skills

Nice to have

  • German language proficiency
  • knowledge of and experience in IREB

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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