IT Business/System Analyst with German

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

As an IT Business/System Analyst, you will support various topics within the ERGO Germany – Customer Portals IT cluster. Over 3mln end customers use the solutions we develop and support including: renewed myErgo Customer Portal, claims service sites, mobile apps and websites.

This role is crucial in the identification, analysis, and preparation of explicit and implicit stakeholder requirements and in providing functional support for business applications during deployment. You will be responsible for analyzing the requirements together with business representatives and creating possible solutions that will solve problems or add additional value to the end customer, both for new and existing products.

How you will get the job done

• working with stakeholders to capture and define business requirements
• creating detailed outcomes of the business analysis process, outlining problems and opportunities for Business stakeholders
• eliciting and validating requirements for the Product, translating them into relevant Product Backlog items and tasks
• monitoring completeness of business requirements, taking responsibility for requirement quality
• working on estimations together with the whole development team
• supporting Product Owner, Delivery Team, and Program Manager with a detailed understanding of the product features during refinement sessions
• supporting Product Owners and Solution Architects in the creation of detailed specifications and designs for new systems/modules or modifications to the existing ones
• documenting the interfaces, and data exchange methods to ensure smooth integration of Customer Portal with existing systems and processes.
• constantly seeking improvements and excellence
• being responsible for product validation (testing on behalf of stakeholders, readiness to participate in the E2E testing process)
• supporting Test Team in developing test plans to ensure implementation meets all requirements and functions correctly
• creating a relevant project and product documentation

Skills and experience you will need

• good command (B2) of English and German with excellent written and oral skills to communicate clearly and effectively with stakeholders
• hands-on experience in the software development domain as a Business Analyst or in a similar role
• good understanding of software development lifecycle
• being proactive and feeling comfortable when dealing with senior decision-makers
• being a team player who values positive culture and has the ability to collaborate in a positive and professional manner with team members and stakeholders
• demonstrating analytical thinking and problem-solving approach
• effective communication/interpersonal skills combined with stakeholder management skills
• practical experience with team collaboration tools (JIRA, Confluence)

Nice to have

• knowledge or working experience of Scrum methodology
• basic understanding of the Fintech/Insurtech industry