Head of Offer Engine

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

The Head of Offer Engine in Poland plays a critical role in supporting the full application lifecycle within the assigned cluster team. This position ensures the stable and efficient development, enhancement, and operation of IT systems, all while aligning with defined architectural and compliance frameworks. As a key member of the product cluster leadership team, you will contribute to delivering measurable business value to Direct and Omnichannel Sales (G56) through consistent delivery performance, technical excellence, and people development across locations.

How you will get the job done

• plannning, coordinating, and executing the development, improvement, testing, and rollout of applications within the cluster, adhering to defined architecture and quality standards
• ensuring the maintainability, stability, and operability of assigned applications while supporting troubleshooting and resolution of defects and operational incidents
• promoting the use of standard tools, development frameworks, and architectural principles to support cost-effective delivery and maintain strategic alignment
• collaborating with product owners, architects, and business stakeholders to balance technical feasibility with business requirements
• supporting project delivery by ensuring resource availability, technical readiness, and smooth handovers into operations
• contributing to the implementation of strategic technology and business initiatives within the cluster
• ensuring adherence to compliance, IT security, and data protection requirements through secure development practices and operational discipline
• managing collaboration with external service providers and near/offshore delivery teams to ensure quality and delivery efficiency
• supporting planning and controlling of cluster-specific budgets, cost targets, and vendor-related expenditures in coordination with the N-3 Cluster Head
• leading and developing cross-functional teams (e.g., developers, analysts, testers, architects) to foster a high-performance and collaborative work culture
• promoting continuous knowledge sharing, team development, and coaching across locations to build sustainable delivery capacity

Skills and experience you will need

• fluency in English and Polish
• university degree in insurance, business administration, mathematics, economics, business informatics, or computer science
• several years of experience in the technology and/or finance industry in an international environment, ideally within insurance or IT consulting
• solid understanding of insurance processes, products, and digital business models, along with practical experience in complex application landscapes and IT architectures
• good knowledge of insurance IT applications and standards (e.g., processes, tools) and an understanding of interdependencies across systems and services
• proven experience in leading delivery teams with end-to-end responsibility for results, emphasizing collaboration, continuous improvement, and team accountability, with flexibility for occasional travel
• strong communication and stakeholder management skills, demonstrating service orientation toward internal partners and the ability to coordinate across interfaces
• strong analytical skills and the ability to identify innovative IT solutions for efficient application delivery and system optimization
• experience in change and incident management, along with strong organizational skills and the ability to manage complexity
• excellent leadership, communication, and coaching skills, with the ability to motivate and develop team members and coordinate across internal interfaces

Nice to have

• experience with agile methodologies and practices
• familiarity with emerging technologies and trends in the insurance and technology sectors
• additional certifications related to project management or IT service management
• multilingual capabilities to facilitate communication across diverse teams