Head of Engineering & Delivery​ | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

We are seeking an experienced leader to take full ownership of a cross-functional engineering and delivery organization within a digital product cluster. This role combines deep technical leadership with strong people management, ensuring the reliable development, operation, and continuous improvement of applications and platforms while driving high-performing teams.You will be responsible for the end-to-end delivery lifecycle, from planning and development through deployment and operations, while maintaining alignment with architectural standards, security requirements, and business objectives.As a key leader, you will balance technical excellence, delivery performance, and team development, operating in a dynamic environment with high expectations and strong stakeholder engagement. What defines success in this role is high-performing, engaged teams with strong ownership mindset, stable, scalable, and well-governed technical platforms as well as strong alignment between technology execution and business outcomes.

How you will get the job done

• owning the full application lifecycle (design, development, testing, deployment, and operations) across the cluster
• ensuring stability, scalability, and maintainability of applications and platforms
• driving adoption of modern development practices, tools, and architectural standards (e.g., CI/CD, automation, quality engineering)
• overseeing incident, change, and problem management, ensuring rapid resolution and continuous improvement
• maintaining strong understanding of system landscapes, dependencies, and integrations across complex IT environments
• ensuring compliance with IT security, data protection, and architectural frameworks
• identifying and implementing innovative technology solutions to optimize delivery efficiency and system performance
• supporting project delivery by ensuring resource availability, technical readiness, and smooth transitions into operations
• leading, coaching, and developing cross-functional, potentially distributed engineering teams
• fostering a high-performance, ownership-driven, and collaborative culture
• ensuring strong team accountability, engagement, and motivation
• acting as a trusted partner for business stakeholders and senior leadership
• collaborating with internal and external teams to ensure efficient and high-quality delivery
• managing external service providers and vendors to meet performance and quality expectations
• communicating proactively on risks, progress, and strategic initiatives

Skills and experience you will need

• fluency in English
• strong experience in software engineering leadership roles, combining technical and delivery accountability
• deep understanding of software development lifecycle, modern engineering practices, and platform-based architectures
• proven track record in leading and scaling engineering or delivery teams
• solid experience with complex IT landscapes and system integrations
• strong knowledge of incident, change, and release management processes
• experience in digital products, online platforms, or customer-facing systems
• ability to manage complex delivery environments with competing priorities
• strong analytical and problem-solving skills, with a focus on continuous improvement
• experience in vendor and stakeholder management in international environments excellent communication and leadership skills, with a hands-on and proactive approach