Business/System Analyst

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

As an Business/System Analyst, you will be supporting the identification, analysis, and preparation of explicit and implicit stakeholder requirements and providing functional support for business applications during deployment. You will be responsible for analyzing the requirements together with business representatives and creating possible solutions that will solve problems or add additional value to the end customer, both for new and existing products.

How you will get the job done

• working with stakeholders to capture and define business requirements
• creating detailed outcomes of business analysis process, outlining problems and opportunities for Business stakeholders
• eliciting and validating requirements for Product, translate them into relevant Product Backlog items and tasks
• monitoring completeness of business requirements, taking responsibility for requirement’s quality 
• identifying dependencies and blockers impacting planned scope
• working on estimations together with the whole development team
• supporting Product Owner, Delivery Team and Program Manager with detailed understanding of the product features during refinement sessions
• validating the product (testing on behalf of stakeholders, readiness to participate in E2E testing process) 
• creating relevant project and product documentation
• constantly seeking for improvements and excellence

Skills and experience you will need

• fluency in Polish
• excellent communication skills in written and spoken English (at least B2 level)
• few years of hands-on experience in software development domain as a Business Analyst / System Analyst or similar role
• understanding of software development lifecycle, proven experience in end-to-end software project delivery
• experience in exploring and managing requirements in large corporate projects
• demonstrating analytical thinking and problem-solving approach which can deal with ambiguity
• being proactive and feeling comfortable when dealing with senior decision makers
• team player who values positive culture and have ability to collaborate in a positive and professional manner with team members and stakeholders
• strong communication/interpersonal skills combined with stakeholder management skills
• practical experience with team collaboration tools (JIRA, Confluence) 

Nice to have

• working experience in agile (Scrum) methodology
• basic understanding of Fintech/Insuretech industry
• knowledge of the German language