Sales Systems Support Coordinator with German | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

How you will get the job done

• managing personnel administration activities in cooperation with the EASY User Support Team Leader
• supporting sales teams in the effective use of hardware, software, and sales-related data
• providing telephone and written support to users of the ERGO field service system (EASY)
• developing and maintaining a knowledge database and user support documentation
• analyzing system issues, coordinating with relevant stakeholders, and supporting issue resolution
• contributing to process optimization initiatives and the design of corrective measures
• testing system enhancements and release changes and communicating updates to sales teams
• coordinating release testing activities, including collaboration with participating agencies
• managing the training environment and supporting user training activities
• supporting communication with sales departments through release notes and user documentation
• participating in cross-functional working groups and improvement projects
• coordinating escalations and complaints to ensure timely resolution and stakeholder satisfaction

Skills and experience you will need

• good language skill in English (B2)
• full professional fluency in German (C2)
• university degree in Business Administration, Mathematics or related field or a completed apprenticeship as an insurance clerk, mathematical assistant or comparable qualification
• professional experience in a similar role
• good knowledge of business and process analysis, sales processes and sales channel specifics
• technical understanding and analytical skills
• flexible approach
• excellent communication skills and the ability to deal with demanding customers
• initial management experience
• high degree of initiative, result-orientation and responsibility
• willingness to work flexible hours and on individual days at weekends (approx. 4 per year)
• willingness to travel