Sales Systems Support Specialist with German | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

How you will get the job done

• supporting sales channels in the optimal deployment and effective use of sales hardware and software, with a focus on customer acquisition, office organization, and the integration, management, and analysis of sales-related data
• providing service-oriented advice (by telephone / in writing) to sales teams on issues regarding the use of the ERGO field service system (EASY)
• working with communication systems and software products used within sales teams
• developing and maintaining a knowledge database
• analyzing error situations and communicating with downstream units, contributing to the design of measures for error rectification and process optimization, testing error rectification and process optimization measures and communicating them to sales teams
• independently carrying out the necessary testing activities as part of the planned release and coordinating the agencies participating in release test activities
• supporting communication with the sales departments, including user documentation, release notes
• coordinating and managing the training environment
• coordinating incoming escalations and complaints

Skills and experience you will need

• fluency in English and German
• a completed apprenticeship as an insurance clerk, a mathematical-technical assistant or a comparable qualification; alternatively, a degree in Business administration or Mathematics
• several years of relevant professional experience
• good knowledge of business and process analysis, sales processes and sales channel specifics
• good understanding of sales-related systems and applications; strong technical understanding and analytical skills
• initial management experience in linear or matrix structures
• excellent communication skills and the ability to deal with demanding customers, strong team work and collaboration skills and proactive, results-oriented mindset with a strong sense of ownership and accountability
• willingness to work flexible hours
• willingness to work on occasional weekends (approximately four days per year)