Senior IT System Analyst with German | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

How you will get the job done

• working closely with multiple stakeholders to gather, analyze, and define current business processes as well as requirements
• translating business requirements into detailed functional specifications
• creating detailed outcomes of business analysis process, outlining problems and opportunities for Business stakeholders
• supporting the Project Manager in delivering the project plan on time and on budget, following project methodologies
• ensuring issues, preventing requirements to be realized, are tracked, reported, and resolved promptly
• effectively communicating plan, status, risks, and issues to the stakeholders in a precise and timely manner
• supporting users’ participation in deployments and implementation activities
• providing traceability of requirements and subsequent change requests, tracking the delivery of those requirements by the project team
• assist with business testing preparation and execution on project deliverables, ensuring the solution meets business expectations based upon approved project scope
• creating an appropriate level of product documentation (required for maintenance and support)
• eliciting and validating requirements for Product, translate them into relevant Product Backlog items and tasks
• monitoring completeness of business requirements, taking responsibility for requirement’s quality
• working on estimations together with the whole Development Team
• constantly seeking for improvements and excellence
• identifying dependencies and blockers impacting planned scope
• being a partner in discussions with the Project Manager, Development Team and Architects
• supporting Business Process Owner, IT Product Manager, Delivery Team, and Project Manager with a detailed understanding of the product features during Agile increment planning sessions
• being responsible for product validation (supporting stakeholders during the testing phase)

Skills and experience you will need

• fluent English and German
• at least 5 years of experience in the software development domain as a Business Analyst or System Analyst or similar role
• willingness to team with the Project Manager, accepting a shared responsibility for chasing and escalating tasks / issues related to the realization of requirements
• ability to stand in for the Project Manager (related to your area of responsibility)
• understanding of software development lifecycle, proven experience in end-to-end software project delivery
• being able to discuss and propose solutions to technical aspects of software delivery
• experience in preparing estimations together with the Development Team
• experience in exploring and managing requirements in large corporate projects
• demonstrating analytical thinking and problem-solving approach which can deal with ambiguity
• being proactive and feeling comfortable when dealing with senior decision makers
• team player who values positive culture and has ability to collaborate in a positive and professional manner with team members and stakeholders in an international context
• strong communication/interpersonal skills combined with stakeholder management skills
• practical experience with team collaboration tools (JIRA, Confluence)
• travelling to the European branch locations of ERGO and Munich RE may be required

Nice to have

• experience in Identity and Access Management (IAM) domain and with Directory Service e.g. Active Directory or Entra ID
• ITIL certification or willingness to pursue one
• knowledge or working experience of Scrum methodology