PMO Lead | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

We are seeking a proactive and creative PMO professional who is passionate about improving the way we work. This role is ideal for someone who doesn’t just manage processes – they challenge them, simplify them, and continuously look for better ways of delivering results.

How you will get the job done

• supporting the Head of Operations Projects PMO in tracking the status of portfolio metrics (Power BI and Excel knowledge mandatory), including financial management, risks, issues tracking and reporting on the overall portfolio progress
• supporting the Program/Project Managers with the timely collation of Weekly and Monthly Steering Committee reporting packs, managing actions, decisions, inputs and outputs
• leading and driving continuous improvement initiatives across the project portfolio
• using data and insights to identify trends, recommended improvements, and measure success
• identifying inefficiencies and implement practical, scalable solutions
• being responsible for an internal assurance to ensure all projects are compliant with the Group Technology PPM governance model and recorded in the appropriate tools and system
• cooperating with numerous other departments and international colleagues on a common goal to support the delivery of the priority Group Technology strategic program
• performing project resource management-related tasks from onboarding to work effort reporting control
• providing coaching and guidance to project managers and act as a subject matter expert for PMO best-practice, portfolio methods, processes, tools, templates, and standards

Skills and experience you will need

• fluent English
• 5+ years of experience in the field of PMO (preferred in IT-related environments)
• advanced knowledge of Microsoft Office (Power BI and Excel knowledge mandatory)
• strong analytical, facilitation and presentation skills
• experience in creating and implementing process improvements, coordinating, and overseeing project governance best-practice and communications
• excellent understand of resource and financial management processes (using Clarity and SAP knowledge)
• ease at working in a multinational environment using a foreign language(s) daily
• experience of creating, collating, and delivering accurate and timely program reporting
• strong interpersonal skills and ability to collaborate with all stakeholders, peers and team members
• strong knowledge and experience using SharePoint
• mindset with a strong focus on attention to detail
• familiarity with Agile or Waterfall
• proactive and positive attitude

Nice to have

• PMI / PRINCE or similar certification