Global Learning Administration & Systems Support Specialist​ | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

How you will get the job done

• participating in the development of global solutions
• supporting the coordination of the international implementation and roll-out of digital learning and information platforms e.g. Learning Management Systems (Success Factors), LinkedIn Learning, Speexx
• maintaining the digital learning and information platforms e.g. Learning Management Systems (Success Factors), LinkedIn Learning, Speexx, SharePoint, etc.
• managing, administrating ans supporting technical platform
• supporting design, delivery and operationalization of digital learning formats and offerings (e.g.,WBTs, videos, Learning Journeys)
• organising and supporting system-related learning processes/learning offerings
• managing external service providers (offer negotiations, commissioning, coordination between the business unit and the service provider, onboarding, etc.)
• ordering and (billing) processing (entry in the procurement tool, invoice verification, obtaining the required approvals, coordination with Procurement)
• assisting with controlling activities for the evaluation of training and development measures

Skills and experience you will need

• fluency in English (C1)
• Master’s degree (IT/technical field) or equivalent ideally with additional specialization or degree related to Learning or another area of ​​HR
• 2-5 years of experience in the delivery and management of digital learning tools (preferably Learning Management Systems: Success Factors) as well as experience in IT technologies, processes and user support
• ability to support upload, testing, publishing and maintenance of learning content
• great skills and experience in creating reports (e.g. participation, completion, usage)
• interest in using data to evaluate training measures and derive improvements
• experience in coordinating external providers (e.g. exchanging information, clarifying requirements, following up on deliveries)
• understanding of ordering and invoicing processes (ideally with experience in a procurement tool)
• strong customer mindset towards HR, managers and learners
• high willingness to learn new tools and processes
• good organizational, coordination, and communication skills with a results- and solution-oriented mindset
• comfortable working independently and collaboratively in cross-functional, international, and service-oriented environments

Nice to have

• knowledge of German
• willingness travel on business