Global P&C Claims Transformation Manager | f/m/d
WarsawAbout Us
ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.
About the role
As Global P&C Claims Transformation Manager, you will drive the design and execution of technical frameworks, performance models, and transformation levers for strategic claims initiatives across multiple markets. Acting as a senior‑level contributor, this role combines subject‑matter depth with strategic influence, ideal for experienced professionals in claims, strategy consulting, or insurance management seeking global impact without direct people management responsibility.
How you will get the job done
- co‑creating the delivery of strategic claims initiatives, ensuring alignment between Group vision and local execution
- designing and deploying group‑wide frameworks, tools, and KPIs to elevate claims performance
- leading deep‑dive analyses across markets to identify trends, performance gaps, and strategic opportunities
- translating insights into actionable recommendations for local and Group senior leadership
- providing strategic input into cross‑functional initiatives (e.g., GenAI in Claims, Diagnostics, Steering)
- acting as a sparring partner for market‑level Claims Heads and Group CxO stakeholders
- representing the claims function in global working groups and knowledge‑sharing formats
Skills and experience you will need
- fluency in English
- 7–10+ years of experience in claims transformation, technical insurance, or top-tier consulting
- track record of designing frameworks and KPIs at the Group or regional level
- strong conceptual thinking, paired with deep analytical capabilities
- ability to navigate complex stakeholder landscapes and influence at the executive level
- willingness for frequent international travel (Europe, Asia, USA)
Nice to have
- experience working in international, multicultural environments, especially in globally distributed teams
- additional language skills are a plus
Interested in this position?
Perks & Benefits
Let's be healthy
Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
Let's be balanced
Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
Let's be smart
We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
Let's be responsible
Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
Let's be fun
Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
Let's be diverse
Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!
Get to know us better
Follow our social media to stay up-to-date with the latest news from our company.
