UX Researcher

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

A UX Researcher uses qualitative and quantitative research methods and analysis to gain insight into the users of a product. They synthesise and present the findings to the team and stakeholders to better understand their users of the product. A UX Researcher makes UX design recommendations based on the insights gleaned from the findings and supports the implementation of a learning environment in which findings can be used directly for future developments.

How you will get the job done

• collaborating with designers and product owners, delivering knowledge and insights about users (their behaviours, expectations and experiences) at every stage of product delivery
• planning and facilitating quantitative and qualitative user research
• delivering reports and artefacts such as personas, empathy maps and customer journey maps
• evaluating designs and delivered products with tests, data analysis and UX audits
• co-facilitating exploratory workshops
• supporting designers with information architecture and process design
• helping program managers and product owners to define both long and short-term vision and roadmap for digital products
• representing User Centred Design (based on evidence and data) within the organisation

Skills and experience you will need

• fluency in English (C1)
• Bachelor’s degree in Social Science, Cognitive Science, Psychology or a related field
• 3+ years of experience in User Research
• expertise in conducting quantitative and qualitative research and converting research into digestible insights and design recommendations
• communication, visualisation and presentation skills
• user-centric mindset
• ability to work in a team
• analytical and creative mindset

Nice to have

• advanced knowledge of German
• Master’s degree in a related field
• visualization skills (e.g. concepts, wireframes)
• knowledge of Remote User Testing tools
• experience in workshop facilitation
• experience working in agile environments