Senior Network Engineer

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

As a Senior Network Engineer, you will be responsible for the day-to-day engineering of the Global production network environments, including all aspects of the Data Centre & Branch Sites globally. You will work with a mixture of Internal and External resources including a Managed Service partner who provides operational support. This role will require extensive experience in multinational environments and with specific technologies to deliver the associated services. This is a technical position requiring strong technical knowledge in conjunction with demonstrating ownership.

How you will get the job done

• developing network solutions with high availability and resiliency
• understanding network design for optimal performance and availability
• supporting Office Moves and renewals according to defined standard designs
• networking ability to support troubleshooting Network environments within a Data Centre environment and associated Computer Rooms
• assisting the Operations teams with root cause analysis and other troubleshooting activities as needed
• aligning with Vendors around service lifecycles and roadmaps
• vendor management for production hardware lifecycle
• managing Service Provider technology solutions evaluation
• managing Service Provider technical resource and capabilities evaluation
• tracking of availability and technical elimination of repeat incidents

Skills and experience you will need

• fluency in English (C1)
• minimum of 5 years of experience in IT Operations Technical Engineering positions
• proven technical capability in the field of Data Centre design, management, and standardization
• experience of working as part of a Global function
• experience designing, implementing, and troubleshooting high-density wireless enterprise office networks
• strong knowledge of routing protocols and building tiered network design
• experience with SD-WAN (Velo Cloud) and associated transport technologies
• deep working knowledge of 802.11 protocols, RF propagation, and antenna technologies using multipath, spatial multiplexing, and diversity
• experience in RF optimization as well as interference and coexistence analysis, and the ability to apply this to resolve issues in poor RF environments
• experience supporting and troubleshooting voice applications over wireless; such as Microsoft Teams
• experience with network mergers, acquisitions, and divestitures
• the capability of analyzing business and technical requirements and designing/implementing projects based on defined processes
• being able to communicate and present complex issues with assurance and confidence
• ability to drive troubleshooting calls and have good skills in questioning, listening, idea development, and influencing
• ability to work with a team to provide written documentation and skills transfer to the larger technical organization

Nice to have

• history of working in both an insource IT model and a blend of Managed Service Delivery
• prior working knowledge with Azure/AWS/NSX-T