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Technical Architect ITSM


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.

ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and more to accommodate our customers’ future needs worldwide.

Become a part of the digital revolution and apply to join us!

About the role

As an ITSM Architect, you will be a crucial part of our Technical Architecture Team. You will participate in defining, prototyping and developing the ERGO ITSM reference architecture, providing a catalogue of integration patterns, and special architecture components for integration. You will be participating in ERGO project development as a key person responsible for integrating multiple ITSM technology and related components of the application landscape. You will consult with members of Architecture Team as well as our developers, designers and software engineers on all relevant ITSM topics.

How you will get the job done

  • participating in definition and implementation of the ERGO ITSM reference architecture, as well as providing template solutions for special integration relations
  • participating in evaluating and introducing new ITSM  technologies based on standard platforms like a BMC Remedy/Helix, ServiceNow
  • developing strategies for evolving existing ITSM solutions to new modern solutions based on standard-platforms
  • supporting projects as a technical architect in designing and implementing solutions in the area of ITSM-related application systems, as well as reviewing existing technical architectures and approving their solutions
  • defining and providing training for project teams and developers in technical architectures with a focus on ITSM technologies and patterns

Skills and experience you will need

  • fluency in English is a must
  • at least 5 years of technology and IT experience, ideally with a specialization in technical architecture and ITSM topics either in software and/or infrastructure development
  • you are familiar with agile approaches to digital product development
  • you are familiar with architecture modelling techniques and languages like ArchiMate, BPMN, and UML
  • experience in deployment and runtime technologies like Containerization – Kubernetes, AWS EKS, ECS
  • experience in providing (technical) architecture artefacts in IT projects
  • knowledge of microservices-based architectures, cloud-based architectures, and distributed systems
  • experience in designing and implementing ITSM OnPrem (e.g. BMC Remedy) and cloud-based solutions  (e.g. BMC Helix/ ServiceNow)
  • strong presentation and communication skills
  • a genuine passion for development and a demonstrated appetite for continual learning
  • understanding of and knowing how to manage the delicate interplay of IT infrastructure and applications

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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