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Technical Architect

Warsaw

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging the strengths and best practices of both companies.

ET&S S.A. belongs to the ET&SM technology holding of ERGO Group AG, supporting millions of internal customers with state-of-the-art IT solutions to everyday problems. We are dedicated to bring digital innovations to every aspect of the landscape of insurance. Discover how we are implementing AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions and much more to accommodate our customers’ future needs around the globe. See how you can be a part of the digital revolution and apply to join us today!

About the role

As an Contact Center Technology and Voice Integration Architect, you will be a crucial part of our Technical Architecture Team. You will participate in definition, prototyping and development of the ERGO Contact Center  and Voice integration reference architecture, providing a catalog of integration patterns, and special architecture components for integration. You will be participating in ERGO project development as a key person responsible for integrating multiple Contact Center technologies and Voice related components of the application landscape. You will consult with members of Architecture Team as well as our developers, designers and software engineers on all relevant CC & voice topics.

How you will get the job done

  • participating in definition and implementation of the ERGO CC and Voice integration reference architecture, as well as providing template solutions for special integration relations
  • participating in evaluating and introducing new CC&Voice integration technologies based on standard platforms like an
  • developing strategies for evolving existing CC &Voice solutions to new modern solutions based on standard-platforms
  • supporting projects as a technical architect in designing and implementing solution in the area of CC& voice related application systems, as well as reviewing existing technical architectures and approve their solutions
  • defining and providing trainings for project teams and developers in technical architectures with the focus on CC & voice technologies and patterns

Skills and experience you will need

  • fluency in English is a must
  • at least 5 years of technology and IT experience, ideally with a specialization in technical architecture and ContactCenter &Voice integration topics either in software and/or infrastructure development
  • you are familiar with agile approaches of digital product development
  • you are familiar with architecture modeling techniques and languages like ArchiMate, BPMN, and UML
  • experience in deployment and runtime technologies like Containerization – Kubernetes, AWS EKS, ECS
  • experience in providing (technical) architecture artefacts in IT projects
  • knowledge of microservices based architectures, cloud-based architectures, and distributed systems
  • experience in designing and implementing VoIP based OnPrem communication solutions (e.g. Unify OpenScape) and cloud connectivity (e.g. MS Teams/Teams Telephony)
  • Experience in designing and implementing ContactCenter-Technology (e.g. Genesys, Aspect Unified IP) and Voice Recording / Speed Analytics (e.g. Verint)
  • Knowledge about Biometric Voice Recognition (e.g. Twinsoft)
  • Knowledge about Voice Bot self service (e.g. Parloa)
  • strong presentation and communication skills in English (German is welcome).
  • a real passion for development and a demonstrated appetite for continual learning
  • community contributions (open source work, publishing / speaking on technical and security ideas) are a plus
  • understanding of and know how to manage the delicate interplay of IT infrastructure and applications

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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