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Storage / Backup Platform Lead


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging the strengths and best practices of both companies.

ET&S S.A. belongs to the ET&SM technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems. We are dedicated to bring a digital innovations to every aspect of the landscape of insurance. Discover how we are implementing AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions and much more to accommodate our customers’ future needs around the globe. See how you can be a part of the digital revolution and apply to join us today!

How you will get the job done

  • managing day to day support issues, but with the experience and responsibility to resolve more complex incidents and problems
  • work to SLA thresholds for incident(s), request(s) and problem(s)
  • prioritizing and managing workload effectively, managing several open incidents and problems
  • systems and performance monitoring
  • trend analysis and problem management
  • review of services, application delivery, patching
  • work with a variety of business and technical teams to enhance service

Skills and experience you will need

  • good communication skills in written and spoken English
  • controlling knowledge and commercial training or studies (focus on Germany) or comparable knowledge
  • ability to work independently and remotely in a team (coordination, reliability and communication)
  • degree or comparable professional training with work experience, preferably in the IT environment
  • familiar with ITSM processes in general
  • efficiency in daily work and well organized
  • ability to work in a team
  • expert knowledge in:
    • Storage Hard- and Software
    • Virtualization concepts and technique
    • Storage Area Network infrastructure
    • Tape and robotics Hard- and Software
    • Backup and Archive solutions (Hard- and Software)
    • Open Text
  • for all platforms (Open Systems, Mainframe, Ficon, Fibre Channel)
  • experience in operating all the above systems in a Plan / Build role
  • conceptualization, design and planning of the above mentioned techniques as well as planning of the commissioning of new or modified solutions (lifecylce)

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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