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SIEM Service Manager


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging the strengths and best practices of both companies.
ET&S S.A. belongs to the ET&SM technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems. We are dedicated to bring a digital innovations to every aspect of the landscape of insurance. Discover how we are implementing AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions and much more to accommodate our customers’ future needs around the globe. See how you can be a part of the digital revolution and apply to join us today!

How you will get the job done

Supporting all SIEM service consumers – national and international

  • Coordinating existing IT service management activities between our internal teams and international subsidiaries
  • Coordinating operational processes with external clients
  • Looking after our SIEM service consumers and acting as contact person for escalations
  • Analysing existing processes on the basis of ITIL, identifying potential for optimisation and initiating improvements

Monitoring compliance with the agreed SLAs, creating and evaluating necessary reports

  • Managing the technical development of the SIEM use cases in coordination with Global Security Architecture, SIEM Service consumers and the Implementation Team
  • Acting as interface between end customers and internal contacts, as they are a valuable source of input for the expansion of the central Security Services
  • Requesting and coordinating new detection capabilities
  • Consulting with the 1st level provider on the type, scope and quality of the use cases
  • Handing over new use cases to the 1st level provider
  • Coordinating pilots and rollouts of new use cases


Skills and experience you will need

  • Fluency in English
  • Bachelor / Master in IT / Business IT / Computer Science
  • Proven experience in the information security environment, with appropriate certificate (e.g. ISO27001 certification)
  • Relevant experience in SIEM environment
  • Knowledge of network area (TCP/IP, DNS, LAN/WAN/WLAN/Routings) and understanding of network issues
  • Experience in IT Service Management, preferably with the corresponding proof (e.g. ITIL certification v3 or v4)
  • Strong ability to work in a multinational and complex environment
  • Strong communication skills, and ability to cooperate with people in different locations and at different stakeholder levels
  • Good reporting skills

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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