Senior Digital Forensics and Incident Response Expert (DFIR)

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.

ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and more to accommodate our customers’ future needs worldwide.

Become a part of the digital revolution and apply to join us!

How you will get the job done

• managing the critical incident processes and ensuring procedures are followed
• supporting remediation measures during incidents
• defining and applying containment strategies
• presenting results and recommendations for different levels i. e. for upper management, technical teams such as the Security Operation Center (SOC), the ERGO Group Incident Response & Digital Forensics (DFIR) team
• tracking escalations to other teams and working with other team leads/managers to drive escalations to resolution
• tracking follow-up action items relating to incidents and working with other teams to drive these items to resolution
• implementing improvements in the incident lifecycle and introducing performance enhancements in response and resolution
• evaluating incident procedures and policies on a continuous basis
• ensuring communication of incident policies and procedures to the supporting teams
• producing leadership overview and weekly/monthly metrics package for review and action identification
• developing rapid-response playbooks
• supporting Service Management for customer satisfaction

Skills and experience you will need

• fluency in English
• proven experience in the IT security area
• at least 8 years of hands-on experience with hardware/software tools used in incident response, computer forensics, and network security assessments
• understating of security risk and mitigation strategy for IT infrastructure
• strong knowledge of security processes and frameworks (SANS, NIST, etc.)
• experienced in management reporting and generating technical reports (Microsoft Office tools)
• strong ability to work in a multinational and complex environment
• ability to coordinate people in different locations and at different stakeholder levels
• ability to present complex facts in a shot for different stakeholder levels
• ability to stay focused, keep calm and work under high stress
• strong understanding of basic network protocols, network devices, computer security devices, security architecture and system administration is a must
• being an innovator, creative, passionate, independent and motivated to make a difference and help reduce cyber risk for the ERGO Group

Desired certifications

• Bachelor’s/Master’s degree in IT/Business IT/Computer Science or similar education
• any of the below certifications is an extra advantage:
• CISSP
• CISM
• GCIA
• GCIH

or equivalent