Project Manager (SSO) | f/m/d
WarsawAbout Us
ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.
In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.
Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.
How you will get the job done
- owning and coordinating the governance of outsourcing relationships for IT services provided by Group Tech or other SSOs to ET&S
- maintaining service delivery oversight for IT services delivered by ET&S to other entities or shared service organizations
- defining and maintaining clear ownership structures, communication paths, and operational interfaces for all IT service relationships
- establishing and overseeing consistent service documentation, including service catalogues, RACI matrices, and performance reporting routines
- collaborating with other team members to ensure that service delivery practices are fully reflected in IT process documentation and internal governance structures
- focusing on subject matter and conceptual aspects of the role
Skills and experience you will need
- fluent English
- strong stakeholder management capabilities
- experience in IT Service Management, Service Integration, or Process Management
- solid understanding of ITIL, service delivery frameworks, and internal service contracts
- ability to build structure and alignment across distributed IT organizations
- strong communication, coordination, and analytical skills
- experience working across complex, multinational or matrix organizations
Interested in this position?
Perks & Benefits
Let's be healthy
Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
Let's be balanced
Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
Let's be smart
We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
Let's be responsible
Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
Let's be fun
Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
Let's be diverse
Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!
Get to know us better
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