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Netscaler ADC Engineer


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.

ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and more to accommodate our customers’ future needs worldwide.

Become a part of the digital revolution and apply to join us!

How you will get the job done

  • planning, providing and operating Citrix ADC components (reverse proxy, web application security, load balancing)
  • managing internal projects (release-to-production projects for service expansions, transfer of infrastructure projects into regular operation)
  • creating and evaluating SLA and KPI reports for the incident, problem and change management
  • coordinating the management of complaints and escalations
  • carrying out change procedures to the service, taking into account the requirements of our company
  • steering the cooperation with the responsible process owners (including incident, problem and change management)
  • identifying improvement potential and developing optimization measures (Continuous Service Improvement)
  • maintaining the knowledge database
  • developing and evolving new designs and standards related to service-relevant components (areas: NetScaler infrastructure, new features & methods such as authentication mechanisms, monitoring, and reporting)
  • installing and releasing a new NetScaler firmware version in integrative environments
  • modifying the following existing NetScaler policies (authentication policies, pattern sets)
  • adding/removing shared NetScaler configuration for existing applications in production environments
  • adapting monitoring rules (system and application monitoring)

Skills and experience you will need

  • fluency in English (both speaking and writing)
  • completed technical studies (Business Informatics, Industrial Engineering, Computer Science)
  • wide-ranging experience with the Citrix Application Delivery Controller platform and Citrix ADC knowledge (setup, basic settings, implementing customer requirements, automation and monitoring)
  • in-depth knowledge of network protocols
  • consulting capabilities for in-house clients and a good understanding of the staged environment
  • technical expertise in dealing with incident response as well as problem, change and lifecycle management
  • independent handling of work packages in an international team
  • extensive knowledge of the implementation of demands in a high-security environment
  • experience in handling and providing web services (API interface services for service-to-service communication), web applications and remote access services

Nice to have

  • experience in working in large organizations and multinational environments

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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