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Netscaler ADC Engineer


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging the strengths and best practices of both companies.

ET&S S.A. belongs to the ET&SM technology holding of ERGO Group AG, supporting millions of internal customers with state-of-the-art IT solutions to everyday problems. We are dedicated to bring digital innovations to every aspect of the landscape of insurance. Discover how we are implementing AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions and much more to accommodate our customers’ future needs around the globe. See how you can be a part of the digital revolution and apply to join us today!

How you will get the job done

  • management of internal projects (release-to-production projects for service expansions, transfer of infrastructure projects into regular operation)
  • create and evaluate SLA and KPI reports for incident, problem and change management
  • coordinative activities in the areas of complaint management and escalation management
  • carry out change procedures for changes to the service, taking into account the requirements of our Company
  • steering the cooperation with the responsible process owners (including incident,problem and change management)
  • identify improvement potential and develop optimization measures (Continuous Service Improvement)
  • maintenance of the knowledge database
  • develop and evolve new designs and standards related to service relevant components (areas: NetScaler infrastructure, new features & methods such as authentication mechanisms, monitoring, reporting)
  • installing and releasing a new NetScaler firmware version in integrative environments
  • modify the following existing NetScaler policies (authentication policies, pattern sets)
  • adding / removing shared NetScaler configuration for existing applications in productive environments
  • adapt monitoring rules (system and application monitoring)

Skills and experience you will need

  • fluent English in speaking and writing
  • completed technical studies (business informatics, industrial engineering, computer science)
  • wide-ranging experience with Citrix Application Delivery Controller platform and Citrix ADC knowledge (setup, basic settings, implementing customer requirements, automation and monitoring)
  • key responsibilities: Planning, providing and operating of Citrix ADC components (reverse proxy, web-application-security, load balancing
  • In-depth knowledge in network protocols
  • consulting capabilities for in-house clients and good understanding of staged environment
  • technical expertise in dealing with incident response as well as problem, change and lifecycle management
  • independent handling of work packages in an international team (English language skills required
  • extensive knowledge of the implementation of demands in a high security environment
  • experience in handling and providing web services (API interface services for service-to-service communication), web applications and remote access services
  • experience in larger organizations and environments is a plus

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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