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Microsoft 365 Service Manager


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging the strengths and best practices of both companies.
ET&S S.A. belongs to the ET&SM technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems. We are dedicated to bring a digital innovations to every aspect of the landscape of insurance. Discover how we are implementing AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions and much more to accommodate our customers’ future needs around the globe. See how you can be a part of the digital revolution and apply to join us today!

We are looking for an IT Service Manager to maintain and support global Microsoft 365 environment for our international customers and ourselves.

You will be part of a team that is responsible for maintenance of a business-critical service for thousands of international users.

Job description:

  • provide support and management of various M365 services exposed to international customers
  • ensure and maintain relationship with customer’s representatives, including C-level executives
  • work within established configuration and change management policies to ensure awareness, approval and success of changes made to the platform
  • participate in problem-solving efforts and coordinate actions to solve client issues
  • take active part in the development of the feature implementation plan for the platform
  • develop, improve, and optimize the feature set to ensure user satisfaction while adhering to security standards and regulations
  • work with a variety of business and technical teams to enhance the service
  • oversee upgrades, modifications, and deployments


The successful candidate will demonstrate:

  • 3+ years of experience in a similar role
  • hands-on experience in IT Service Management – incident, problem, change, request, configuration management practices
  • ability to organize and coordinate work of SMEs from different parts of the organization, experience in project management would be an advantage
  • hands-on experience working with ITSM tools, for example BMC Remedy, Service Now, others
  • basic knowledge of the M365 platform would be an advantage
  • reporting design experience – service reports, dashboards, SLAMs
  • continuous improvement attitude and proactive mindset
  • ITIL and/or COBIT certification
  • excellent communication skills in written and spoken English

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

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