Junior Service Desk Consultant
GdanskAbout Us
ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.
ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems.
Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and more to accommodate our customers’ future needs worldwide.
Become a part of the digital revolution and apply to join us!
How you will get the job done
- serving as the first point of contact for customers seeking assistance with any IT issues over the phone or email
- providing first-level support and ensuring a high level of customer service and satisfaction by:
- conducting an initial diagnosis of faults and applying documented fixes
- incidents processing to other support groups
- monitoring the ticket through the entire lifecycle, proactively notifying required parties in case ticket progression is delayed
- depending on Consultant’s experience with active usage or providing updates and additions to the existing knowledge base
- ongoing development through dedicated internal and external training, as well as input or participation in various IT projects, impacting the end-user experience
- being available on a full-time basis with additionally paid overtime as part of the working fixed hours service (core hours: Mon – Fri 7.00 – 17.00, on-call: 17:00 – 22:00 + weekends)
Skills and experience you will need
- fluent Polish
- communicative English skills (spoken and written, B2/C1)
- basic computer user knowledge (e.g. Microsoft Office, PCs basic networking)
- eager to learn with great interest in IT topics
- good communication and interpersonal skills
- attention to detail and good problem-solving skills
- proactive and solution-oriented mindset
- willingness to work with a team
Nice to have
- completed secondary school/university (computer or related) or in the course of post-secondary education
- recent support centre / technical support experience will be an advantage
- customer focus mindset and skills allow to build proper relations and create a positive impact on end-users
Interested in this position?
Why work with us?
Let&s be fit
We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!
Let&s be balanced
Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.
Let&s be smart
Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.
Let&s be responsible
We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!
Let&s be fun
At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!
Let&s be diverse
At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!
Get to know us better
Check how it is working at ERGO Technology & Services
