Junior IT Support Specialist with German

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

As a Junior IT Support Specialist, you will handle our 2nd level application support. You will be part of a Product Team and work cross-functionally. You will work with a high degree of autonomy and responsibility and cooperate with other teams in the ERGO Group and its subsidiaries.

The role is involved in the following processes:

• Incident Management
• Major Incident Management
• Security Incident Management
• Change & Release Management
• Knowledge Management
• Problem Management

How you will get the job done

• analysing, logging, and monitoring bugs in the company’s bug-tracking system when a case is validated as a bug
• looking for patterns in logged cases to identify widespread issues early on
• coordinating the timely resolution of reported incidents to ensure that services are restored following the SLAs in the event of an incident
• translating user reports from German into English and back again
• being responsible for the whole support service to ensure that support documentation is up-to-date, tickets are routed properly, communication channels are defined and used, and vendors’ work is monitored and optimized
• consulting ERGO subsidiaries and stakeholders on the status of projects

Skills and experience you will need

• fluency in English (min. B2) and German (min. B2)
• general understanding of backend and frontend IT systems, interfaces, and functionalities
• experience in working with an IT service management tool
• analytical mindset combined with a “can-do” attitude
• working in a distributed multi-national team and a customer service-oriented role
• friendly, outgoing personality with a sense of humour
• willingness to travel (up to 10%)

Nice to have

• Polish language proficiency