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Junior IT Support Specialist (with German)

Warsaw

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

As a Junior IT Support Specialist, you will handle 2nd-level support and as a part of a Product Team, you will work cross-functionally. You understand user needs and technical restrictions and can identify the differences between user problems, feature requests and bugs.

The role is involved in the following processes:

  • Incident Management
  • Security Incident Management
  • Knowledge Management
  • Change Management
  • Problem Management

 

How you will get the job done

  • analysing, logging and monitoring bugs in the company’s bug tracking system when a case is validated as a bug
  • looking for patterns in logged cases to identify widespread issues early on
  • coordinating of timely resolution of reported incidents to ensure that services are restored in accordance with the SLAs in the event of an incident
  • translating user reports from German into English and back again
  • being responsible for the whole support service ensuring that support documentation is up-to-date, tickets are routed properly, communication channels are defined and used, and vendors’ work is monitored and optimized
  • consulting ERGO subsidiaries and stakeholders on the status of projects

Skills and experience you will need

  • fluency in English (B2) and Germany (min. B1), knowledge of Polish language is a plus
  • experience in a similar role
  • excellent communication skills
  • general understanding of backend and frontend IT systems, interfaces and functionalities
  • experience in working with an IT service management tool
  • analytical mindset combined with a “can-do” attitude
  • friendly, outgoing personality with a sense of humor
  • working in a distributed multi-national team and a customer service-oriented role
  • willingness to travel (up to 10%)

Interested in this position?

Apply now!

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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