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IT Support Specialist with German

Warsaw

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging the strengths and best practices of both companies.
 
ET&S S.A. belongs to the ET&SM technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems. We are dedicated to bring a digital innovations to every aspect of the landscape of insurance. Discover how we are implementing AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions and much more to accommodate our customers’ future needs around the globe. See how you can be a part of the digital revolution and apply to join us today!

How you will get the job done

IT Support Specialist handles 2nd level support. As a member of a product team you will be  working in a cross-functional setup together with the scrum team delivering the service.

The role is involved in the following processes:

  • Incident Management
  • Major Incident Management
  • Security Incident
  • Knowledge Management
  • Problem Management

The core responsibility of IT Support Specialist is to ensure that in case of incidents the services will be restored according to SLA’s. Additionally, you will be responsible for the whole support service ensuring that:

  • Support documentation is up to date
  • Tickets are routed properly
  • Communication channels are defined and used
  • Vendors work is monitored and optimized

Skills and experience you will need

  • Fluency in German (min. B2) and English (min. C1), knowledge of Polish language is a plus
  • Excellent writing skills
  • Good understanding of backend and frontend IT systems, interfaces and functionalities. Ability to troubleshoot and fix complex issues.
  • “Can-do” attitude. Friendly, outgoing personality. Sense of humor
  • General understanding of insurance business processes
  • Proven attention to detail and quality
  • Understanding of the Incident Management process according to ITIL
  • Good knowledge of BMC Remedy (or any other ticketing system)
  • Ownership of services (being responsible for assigned services, sometimes going an extra mile to improve)
  • Ability to supervise work done by vendors
  • Willingness to travel (up to 10%)

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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