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IT Support Analyst (Identity & Access/User Management)


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

Our Identity and Access Management Team is responsible for the technical implementation of IT security guidelines in authorization management. A central topic here is role management, which must be continually optimized and adapted. You would join the team that is a part of the Infrastructure & Operations Department. Our activities are correspondingly diverse and always characterized by initiative and trusting cooperation, both within the team and beyond – always combined with an appreciative exchange at eye level.

How you will get the job done

  • audit-proof processing of all requirements in the area of user administration and assignment of rights across all IT applications and directory services
  • optimizing, designing, and updating the request process for authorization requirements to ensure effective and timely implementation of requests
  • monitoring the up-to-dateness of roles and templates for the user administration of employees depending on the departments and, if necessary, updating the roles and templates in coordination with the departments
  • participating in and co-designing IT projects to map user administration and authorizations in existing and new IT systems in the existing requirements, processes, and administration tools
  • creating and developing tools to simplify administrative processes and ensure an efficient workflow of the requirements set
  • developing proposals (and their implementation) to continuously improve the authorization request process
  • processing error situations and analyzing authorization problems of all employees
  • creating reports on authorizations in the IT systems used at ERGO Direkt (e.g. for audits)

Skills and experience you will need

  • German and English language proficiency (at least B2 level)
  • several years of professional experience, ideally in the areas of identity management and user administration
  • understanding of role-based administration
  • high customer orientation and good interpersonal skills
  • experience in IT operations following ITIL standards and processes
  • problem and solution-oriented approach, independent working style, ability to work in a team
  • interdisciplinary thinking and acting

Interested in this position?

Apply now!

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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