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IT Supplier Manager/Service Manager


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.

ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and more to accommodate our customers’ future needs worldwide.

Become a part of the digital revolution and apply to join us!

About the role

To support the IT operations of our customer – a leading multinational insurance group in Europe – we’re looking for motivated Process Managers for our IT Service Management team.

How you will get the job done

  • managing contractual relationships with suppliers and compliance with contractually agreed services and quality agreements (SLAs) over the entire sourcing lifecycle
  • continuously developing supplier services and service contracts based on innovations, requirements and market changes
  • maintaining​ supplier service contracts
  • integrating supplier services into existing business processes; development and enforcement of guidelines to govern cooperation between suppliers
  • managing escalations with suppliers
  • presiding over regular committee meetings with suppliers
  • informating and reporting on supplier services
  • categorizing suppliers and contracts and maintenance of the Supplier Contract Management Information System (SCMIS)
  • consulting and supporting projects with supplier participation

Skills and experience you will need

  • fluent English (B2/ C1)
  • communicative German language skills (both writing and spoken) – B1/B2 
  • an academic degree or comparable professional training, ideally in IT and/or management
  • long-term experience in sourcing IT services for the insurance industry
  • convincing attitude, ability to integrate and cooperate in an international environment, persistence, and diplomatic skill
  • substantial experience in the complete lifecycle of IT services and IT operations processes according to ITIL, COBIT, and/or other frameworks, including process design and implementation
  • quick comprehension, efficient planning, and work coordination stress resistance, and focus on results
  • excellent communications skills

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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