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IT Specialist (MS Exchange)


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging the strengths and best practices of both companies.

ET&S S.A. belongs to the ET&SM technology holding of ERGO Group AG, supporting millions of internal customers with state-of-the-art IT solutions to everyday problems. We are dedicated to bring digital innovations to every aspect of the landscape of insurance. Discover how we are implementing AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions and much more to accommodate our customers’ future needs around the globe. See how you can be a part of the digital revolution and apply to join us today!

How you will get the job done

  • adherence to global IT security processes, procedures and policy
  • assist with security investigations to determine root cause, impact and remediation steps
  • planning, installing, configuring, supporting, and optimizing Exchange server systems (Hybrid architecture)
  • monitor, document and report on system utilization and capacity
  • resolve escalated email routing, connectivity, permissions and filtering support issues
  • integrating with already deployed application
  • participate in a migration from 3rd party systems to a full Exchange Hybrid Architecture
  • monitor backups and perform periodic test restores
  • continually improving delivery processes to drive operational excellence and support the IT Security Strategy
  • major upgrades and maintenance of core infrastructure
  • proactively propose improvements for how to reduce risk and potential future incidents
  • provide incident response support, including mitigating actions to contain malicious activity and facilitating forensics analysis when necessary
  • recommends security controls and/or corrective actions for mitigating technical and business risk Regularly track work in a ticketing tracking system with a thoroughness acceptable for knowledge base use

Skills and experience you will need

  • communicative knowledge of English (at B2 level)
  • deep knowledge regarding Administration of Exchange systems as well as further development of the corresponding system landscape
  • knowledge regarding Administration of Skype as well as further development of the corresponding system landscape
  • knowledge of Trend Micro Antivirus Software and Tivoli/SP Backup Software for Exchange
  • support of our Exchange /Skype systems on the 2nd level and 3rd (with vendor) support levels
  • monitoring, trouble shooting and governance of the corresponding servers and services
  • “housekeeping” of the platform
  • maintenance and revision of the corresponding documentation
  • collaboration in IT projects
  • have experience in dealing with central infrastructure services and tools, e.g. MS Active Directory, GPO, WSUS, DNS, VMWare, Office 365
  • minimum 3 years of experience in working in a similar operation position
  • basic administration knowledge Microsoft Windows administration (2022, 2019, 2016, etc.) related to problem solving and diagnosis
  • knowledge of patching / hardening languages ​​of Windows operating systems,
  • experience in work in the area of ​​Security
  • support for creating users (other group)
  • efficiency in daily work and well organized
  • ability to work in a team
  • works result- and goal-oriented
  • develops pragmatic solution
  • willing to learn constantly new things
  • reliability and commitment in performing the tasks entrusted to you is your guiding principle

Nice to have

  • certificates in the area of ​​specialization
  • knowledge of ITIL
  • knowledge of the Powershell scripting language

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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