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IT Services Manager (M365)


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.

ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and more to accommodate our customers’ future needs worldwide.

Become a part of the digital revolution and apply to join us!

How you will get the job done

  • providing support and management of various M365 services exposed to international customers
  • ensuring and maintaining relationships with customer’s representatives, including C-level executives
  • working within established configurations and changing management policies to ensure awareness, approval, and success of changes made to the platform
  • participating in problem-solving efforts and coordinating actions to solve client issues
  • taking an active part in the development of the feature implementation plan for the platform
  • developing, improving, and optimizing the feature set to ensure user satisfaction while adhering to security standards and regulations
  • working with a variety of business and technical teams to enhance the service
  • overseeing upgrades, modifications, and deployments

Skills and experience you will need

  • excellent communication skills in written and spoken English
  • 3+ years of experience in a similar role
  • hands-on experience in IT Service Management – incident, problem, change, request, and configuration management practices
  • ability to organize and coordinate work of SMEs from different parts of the organization and experience in project management would be an advantage
  • hands-on experience working with ITSM tools, for example, BMC Remedy, Service Now, and others
  • basic knowledge of the M365 platform would be an advantage
  • reporting design experience – service reports, dashboards, SLAMs
  • continuous improvement attitude and proactive mindset
  • ITIL and/or COBIT certification

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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