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IT Service Manager

Gdansk

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging the strengths and best practices of both companies.

ET&S S.A. belongs to the ET&SM technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems. We are dedicated to bring a digital innovations to every aspect of the landscape of insurance. Discover how we are implementing AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions and much more to accommodate our customers’ future needs around the globe. See how you can be a part of the digital revolution and apply to join us today!

We are currently looking for an IT Service Manager who will be manage services and maintenance tasks for our company.

You will be part of IT Service Level Management team. Together with 8 colleagues we ensure the highest quality of services in our company.

How you will get the job done:

  • ensuring that the current and future service level requirements of customers are identified, understood and documented in Service Level Agreements
  • negotiating Service Level Agreements, reporting and monitoring SLA metrics
  • ensuring consistent and appropriate communication with customers for service-related enquiries and issues
  • participating in service review meeting and initiating improvements
  • providing ITSM process support: request, incident, problem, change, asset and configuration, others
  • designing and cost evaluation of IT maintenance services as a part of software and infrastructure development projects
  • working with a variety of business and technical teams to enhance service

Skills and experience you will need:

  • strong technical background
  • analytical skills to listen to technical teams inputs and find potential risks
  • ability to work in a team
  • customer focus
  • proactive and solution-oriented mindset
  • efficiency in daily work
  • well organized
  • flexibility and openness to change
  • driven to achieve goals
  • excellent communication skills with very good level of Polish and English (spoken and written)

The successful candidate will demonstrate:

  • 1 year of experience in a similar role for managing various IT services or ITSM processes (inc. event management, incident management, problem management, request fulfilment)
  • previous experience with ITIL framework (ITIL certificate would be an asset)
  • knowledge of IT topics (e.g. servers, network, cloud, voice, security, tooling, workplace)and IT infrastructure  is highly beneficial

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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