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IT Service Continuity Manager


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.

ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and more to accommodate our customers’ future needs worldwide.

Become a part of the digital revolution and apply to join us!

About the role

We are seeking an IT Service Continuity Manager to join our IT team. The successful candidate will be responsible for developing and maintaining the IT continuity framework and ensuring that the IT systems and services of our company are available and reliable during any unforeseen incidents or disruptions. ITSC Manager reports directly to IT Continuity Officer.

How you will get the job done

  • developing and maintaining the IT continuity framework, policies, and procedures for the company in accordance with industry best practices and regulatory requirements
  • conducting risk assessments, business impact and gap analyses to identify potential threats and vulnerabilities to IT systems and services
  • collaborating with IT teams and external stakeholders to ensure the continuity of IT services and operations during any unforeseen incidents or disruptions
  • developing and maintaining IT recovery plans, including disaster recovery, business continuity, and crisis management plans
  • conducting regular testing and exercises of IT recovery plans to ensure they are effective and up-to-date
  • developing and maintaining IT documentation, including IT infrastructure diagrams, asset inventories, and operational procedures
  • providing guidance and training to staff on IT continuity and disaster recovery best practices

Skills and experience you will need

  • excellent communication skills in written and spoken English and Polish​
  • bachelor’s degree in Computer Science, Information Technology, or a related field
  • at least 3 years of experience in IT continuity and disaster recovery
  • knowledge of industry standards and best practices related to IT continuity, including ISO 22301, NIST, and ITIL
  • strong analytical and problem-solving skills, with the ability to identify and mitigate potential risks and vulnerabilities

Nice to have

  • project management skills
  • relevant industry certifications such as CBCP, MBCI, or CRISC

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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