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IT Operations Specialist

Warsaw

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging the strengths and best practices of both companies.
 
ET&S S.A. belongs to the ET&SM technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems. We are dedicated to bring a digital innovations to every aspect of the landscape of insurance. Discover how we are implementing AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions and much more to accommodate our customers’ future needs around the globe. See how you can be a part of the digital revolution and apply to join us today!

How you will get the job done

  • act as the first point of contact for end users seeking technical assistance
  • manage user accounts across applications running on various platforms (e.g. MacOS, Azure Active Directory, O365, VPN)
  • provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis
  • provide end to end incident and service request management to ensure customers are being updated on the progress of their tickets/requests
  • proactively make suggestions to update knowledge articles so that the service desk can deliver a standardised and repeatable service to customers
  • you will be a part of a global structure, having a chance to grow in area of administration of cloud platforms like: AWS, Azure, GCP

Skills and experience you will need

  • knowledge of one of common operating systems (Windows/MacOS)
  • excellent communication skills – both verbal and written
  • experience of supporting Active Directory, Microsoft Office, Exchange
  • ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • ability to organise and prioritise work in an effective manner
  • ability to work under pressure
  • basic knowledge about networking
  • proficiency in English

Nice to have

  • experience of working in a client facing IT environment
  • understanding of ITIL processes
  • experience in one of common cloud platforms (AWS/Azure/GCP)

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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