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IT Infrastructure Operations Manager / Team Leader


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging the strengths and best practices of both companies.
ET&S S.A. belongs to the ET&SM technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems. We are dedicated to bring a digital innovations to every aspect of the landscape of insurance. Discover how we are implementing AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions and much more to accommodate our customers’ future needs around the globe. See how you can be a part of the digital revolution and apply to join us today!

Job description:

  • manage IT Infrastructure Operations team of around 10 engineers, being responsible for services like the Windows, Linux, security components, middleware, application platforms, clients and HelpDesk
  • lead, coordinate the day to day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members
  • maintain stable IT Infrastructure supporting company businesses and ensure that the IT services are kept up to date and controls necessary adjustments based on requirements.
  • facilitate the efficient running of the team whilst proactively creating ideas for new services and solutions, improved operational processes and technical architecture for the IT solutions
  • plan and manage a budget for IT Infrastructure Operations
  • provide necessary support to the projects
  • provides an escalation level for Incidents, problems, management, resolution and communication as appropriate

The successful candidate will demonstrate:

  • completed degree in computer science or comparable knowledge from professional practice, preferable in IT and/or management
  • strong technical knowledge of the IT technologies used in the IT Infrastructure area
  • strategic thinking, analytical thinking, abstraction skills
  • experienced in working as Team lead, Project lead or Operations Manager.
  • proven communication and presentation skills
  • time management and prioritization skills
  • good understanding of ITIL processes and principals
  • fluent in written as well as spoken English
  • customer-focused with the ability to inspire the team with commitment and enthusiasm
  • ability to speak German would be an advantage

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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