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IT Demand Manager


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging the strengths and best practices of both companies. ET&S S.A. belongs to the ET&SM technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems. We are dedicated to bring a digital innovations to every aspect of the landscape of insurance. Discover how we are implementing AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions and much more to accommodate our customers’ future needs around the globe. See how you can be a part of the digital revolution and apply to join us today!

As an IT Demand Manager you will be responsible for the management of an IT demand throughout its whole lifecycle. IT Demand Manager interacts with all initiative stakeholders, quantifies and validates business case, engages subject matter experts as appropriate in order to facilitate design sprints, clarifies business initiatives and underlying business requirements.

He/ She acts as a member of an agile team as well as independent support for the business initiatives. He/ She also manages epics, creates and participates in user acceptance tests, monitors state of the deliverable and negotiates changes to the project with the stakeholders.

In collaboration with Delivery Managers, he/she is responsible to initiate the program/project providing the input for definition of deliverables and managing budget allocation.

He/ She can support incident, configuration or problem management processes in the scope of Demand Management.

How will you get the job done:

  • Validate IT business initiatives and supporting preparation and quantifying business case
  • Manage business clarification projects, liaising with the stakeholders and clarifying business needs
  • Create a detailed demand and epic description, outline problems, opportunities and solutions for a business, prepare variance analysis, acceptance criteria
  • Support Product Owner, Delivery Team and Program Manager with detailed understanding of the demand items
  • Monitor completeness of business requirements, epics and business case realisation during whole demand lifecycle; your tasks will also include:
  • Product validation (testing on behalf of stakeholders)
  • Incidents monitoring
  • Basic backlog management

Skills and experience you will need:

  • 2+ years of experience managing business requirements in the context of software delivery for the fintech industry in the role of Business Analyst or similar
  • 2+ years of experience as leading business analyst or project/program manager in fintech industry
  • Experience in daily collaboration with business and IT stakeholders as well as senior decision makers
  • Excellent communication/interpersonal skills
  • Proven analytical and management background
  • Experience in system analysis, user acceptance testing and system configurations
  • Advanced MS Office skills
  • BPMN experience
  • Knowledge of IT management tools (i.e. JIRA, Confluence, MS Project)
  • Full command of English

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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