{"id":19478,"date":"2026-08-13T18:20:20","date_gmt":"2026-08-13T16:20:20","guid":{"rendered":"https:\/\/ets-career.com\/?p=19478"},"modified":"2026-08-13T18:20:20","modified_gmt":"2026-08-13T16:20:20","slug":"business-services-team-lead-f-m-d","status":"publish","type":"post","link":"https:\/\/ets-career.com\/?p=19478","title":{"rendered":"Business Services Team Lead | f\/m\/d"},"content":{"rendered":"<div class=\"aboutPos\">\n<h3>About Us<\/h3>\n<p>ERGO Technology &#038; Services S.A. (ET&#038;S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.<\/p>\n<h3>About the role<\/h3>\n<p>As a Team Leader, you will&nbsp;be responsible for&nbsp;leading, developing, and motivating a team to achieve operational goals. You will oversee daily team performance, provide coaching and feedback, support employee development, and ensure effective collaboration across departments.<\/p>\n<h3>How you will get the job done<\/h3>\n<ul>\n<li>managing the team&#8217;s budget and allocating resources effectively to maximize efficiency and performance<\/li>\n<li>identifying, analyzing, and resolving team performance and morale challenges proactively<\/li>\n<li>monitoring work quality and implementing quality assurance measures to ensure high standards are consistently met&nbsp;<\/li>\n<li>leading and supporting change initiatives, ensuring smooth adoption of new processes, systems, and organizational changes<\/li>\n<li>ensuring compliance with applicable regulations, standards, and company policies while promoting best practices across the team<\/li>\n<\/ul>\n<h3>Skills and experience you will need<\/h3>\n<ul>\n<li>knowledge of English (minimum B2 level) and German (minimum C1 level)<\/li>\n<li>proven experience in team leadership or a similar leadership role<\/li>\n<li>experience in customer service environment<\/li>\n<li>strong interpersonal and communication skills<\/li>\n<li>ability to setting clear goals and motivating team members effectively<\/li>\n<li>ability to solving problems and making sound decisions in a fast-paced environment<\/li>\n<li>strong organizational and time management skills<\/li>\n<li>ability to handling pressure and remaining calm in challenging situations<\/li>\n<li>knowledge of performance evaluation processes and management principles<\/li>\n<li>very good knowledge of MS Office applications<\/li>\n<li>degree in management or training in team leadership as an advantage<\/li>\n<\/ul>\n<\/div>\n<div class=\"buttonImport\"><a class=\"btn btnPrimary back\" href=\"\/\">\u00ab Back to all job offers<a class=\"aplikuj\" href=\"https:\/\/system.erecruiter.pl\/FormTemplates\/RecruitmentForm.aspx?webid=C5B9F55D-7AFA-4B9B-B45F-F8767730ADD4\" target=\"_blank\" rel=\"noopener\">Apply now!<\/a><\/div>\n<div class=\"linkBottom\">\n<div class=\"widths\">\n<h3 class=\"center\">Interested in this position?<\/h3>\n<p><a class=\"aplikuj\" href=\"https:\/\/system.erecruiter.pl\/FormTemplates\/RecruitmentForm.aspx?webid=C5B9F55D-7AFA-4B9B-B45F-F8767730ADD4\" target=\"_blank\" rel=\"noopener\">Apply now!<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>agata.borcowska@ergo.com<\/p>\n","protected":false},"author":0,"featured_media":17755,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"joboffer_en.php","format":"standard","meta":{"footnotes":""},"categories":[59],"tags":[],"class_list":["post-19478","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gdansk"],"_links":{"self":[{"href":"https:\/\/ets-career.com\/index.php?rest_route=\/wp\/v2\/posts\/19478","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ets-career.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ets-career.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/ets-career.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=19478"}],"version-history":[{"count":0,"href":"https:\/\/ets-career.com\/index.php?rest_route=\/wp\/v2\/posts\/19478\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ets-career.com\/index.php?rest_route=\/wp\/v2\/media\/17755"}],"wp:attachment":[{"href":"https:\/\/ets-career.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19478"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ets-career.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=19478"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ets-career.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=19478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}