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Incident & Problem Manager


About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies strengths and best practices.

ET&S S.A. belongs to ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and more to accommodate our customers’ future needs worldwide.

Become a part of the digital revolution and apply to join us!

How you will get the job done

  • raising and tracking Incident & Problem Tickets
  • managing task forces in the troubleshooting process
  • managing engineers in the assigned areas of responsibility
  • reporting of Incident & Problem Tickets
  • proactive Problem Identification & Management
  • escalating overdue Incidents & Problem Tickets
  • working in programmes: BMC Remedy, Confluence

Skills and experience you will need

  • good level of written and spoken English
  • good knowledge of German (B2) (one interview will be in the German language)
  • degree or comparable professional training with work experience, in the IT and/or process environment
  • familiarity with ITSM processes in general and the Incident & Problem Management process in particular
  • at least 2 years experience in managing incidents or problems in an international company
  • demonstrated ability and willingness to develop into a Major Incident Coordinator.
    familiarity with and can apply the basics of project management
  • confidence manner and can express themselves appropriately both verbally and in writing
  • self-reliant approach to work and work organization; a team player
  • ability to familiarize themselves with technical issues and to present them in an understandable manner
  • ability to integrate and cooperate, also in an international environment
  • broad technical understanding of technologies in the environment of a data centre operation and client/server technologies
  • experience in the operational management of service providers
  • knowledge of the IT technologies, experience and infrastructures used in the market

Interested in this position?

Apply now

Why work with us?

Let&s be fit

We realize that most of us need assistance to stay in shape and good health. That's why we provide every employee with a medical package coverage and co-finance a sports card. Additionally, we support a number of sports sections, and, you can even join our yoga team in the summer to practice yoga on the roof!

Let&s be balanced

Work-life balance is essential for us. That's why we offer our employees flexible working hours, pet-friendly offices, and if you would like to stay with your pet at home, a remote work environment. However, it won't be easy to stay at home with our in-office gaming room.

Let&s be smart

Staying up-to-date with all the new systems and technologies is not an easy task. That's why we have an extensive training and workshops offer, both in-house and with external providers. We organize hackathons and meetups, which are an excellent opportunity for our specialists to showcase their expertise. On top of that, we offer digital learning platforms, language courses, and a library.

Let&s be responsible

We love to see the difference we make together with our CSR projects. That's why we are always open to new projects, and we would love to include you in our next charity event!

Let&s be fun

At ET&S we love not only to work but also relax together. Sports events like company-wide bike race, or maybe a film marathon in our cinema room? Don't worry; we got it covered! Maybe you have a passion and would love to make an event out of it? Sure! We will help you!

Let&s be diverse

At ET&S we create a working environment free of prejudice and exclusion. Each member of our team can experience being valued, regardless of his or her gender, nationality, religious beliefs, disabilities, age, and sexual orientation or identity. Your wide range of qualifications, experiences, and ways of thinking are of great benefit to us!

Get to know us better

Check how it is working at ERGO Technology & Services

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