Business Support Manager | f/m/d

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

The Business Support Manager (Chief of Staff) provides support to the Management Board Member in the execution of business objectives and strategic initiatives. The role involves coordinating a broad range of business administration and operational activities to support alignment across the organization. By overseeing key initiatives, and acting as a central communication liaison, the Business Support Manager helps drive alignment, organizational efficiency and execution.

How you will get the job done

• working directly with the Management Board Member to support all aspects of his daily activities and ensure smooth day-to-day operations
• collecting, analyzing, and presenting relevant data and reports to support Board Member in the decision-making process
• providing insights and recommendations, while identifying key business trends and potential challenges
• acting as a liaison between the Management Board, employees, ERGO Group, and external stakeholders to facilitate effective communication and relationship building
• overseeing and managing key projects assigned by the Board Member, tracking progress, and ensuring alignment with strategic objectives
• collaborating on cross-functional initiatives to ensure Board-level strategies are effectively communicated and implemented across the organization
• facilitating the flow of information between Board Member and his respective support teams to maintain consistency in decision-making and strategy execution
• participating in meetings and networking events as needed, documenting proceedings, and crafting required documents, as well as initial drafts of minutes and summaries
• ensuring the accuracy, confidentiality, and security of all communications and documentation related to Management Board activities

Skills and experience you will need

• proficiency in English (written and spoken)
• university degree
• 5+ years of experience working with top management in a multinational environment
• operational knowledge of Finance, HR, Administration, Procurement, Risk, and Legal areas
• very good command of MS Office with the ability to create high-quality presentations
• proven experience in project management, including the use of project management tools
• excellent time management and strong organizational skills
• high level of ownership and accountability, with a strong focus on delivering tangible results
• excellent interpersonal and communication skills
• strong effectiveness and goal orientation, self-discipline
• agile mindset, demonstrated by openness to change, continuous improvement, forward-looking thinking, and a proactive approach