Business Services Team Lead with German

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.

In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.

Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.

About the role

By joining us as a Business Services Team Lead, you will become an integral part of our rapidly expanding division. In this role, you will be responsible for overseeing, guiding and managing team members. You will empower them to achieve their goals in a positive and productive work environment, supporting their professional growth. However, this role offers more than just leadership and team development. It’s also an opportunity to develop your leadership skills and leave your mark on our organisation.

How you will get the job done

• managing the team’s budget efficiently
• identifying and solving problems that hinder team performance
• ensuring work produced by the team meets quality standards
• regularly reviewing team output and implementing quality control measures
• managing changes within the team or organization effectively, including changes to processes, systems, or personnel
• ensuring compliance with relevant regulations, standards, and company policies
• reporting the team’s progress and challenges regularly
• facilitating communication between the team and other departments

Skills and experience you will need

• advanced English and German language skills (min. B2)
• university degree
• 5+ years of experience in Shared Services Center (SSC)/Shared Business Services (SBO)
• 2+ years of experience in team management
• intermediate knowledge of the MS Office package
• strong collaboration and communication skills
• experience in project management with many stakeholders

Nice to have

• experience in process improvement